General Terms and Conditions

General Terms and Conditions for Online Sales (B2C)

Art. 1 - General provisions

  1. The user navigating in this section accesses desdou.com via the URL desdou.com. By using the website and submitting an order, you accept the terms and conditions and privacy policy stated on this website.
  2. These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provision of with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05, amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by Desdou des Patzleiner Michael: Innerprags 67, 39030 Prags, Bozen, VIVAT Number: 03171110210, Registered in the REA: BZ – 237985.
  3. Before accessing the services provided by the website, the user is required to read these General Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.
  4. The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which desdou.com reserves the right to modify unilaterally and without prior notice.
  5. The website can be used to purchase the products offered in the following languages: German, Italian, English.

Art. 2 - Object

  1. These General Terms and Conditions of Sale govern the offer, routing and acceptance of purchase orders for services on desdou.com and do not, however, govern the provision of services or the sale of products by parties other than the Seller present on the Website of the same site through links, banners or other hypertext links.
  2. Before placing orders and purchasing products and services from different parties, we recommend that you check their terms and conditions of sale.

Art. 3 - Conclusion of contract

  1. In order to conclude the purchase contract, it is necessary to complete the form in electronic form and send it in accordance with the relevant instructions.
  2. The form contains the reference to the General Terms and Conditions of Sale, an image of the respective product and its price, the payment methods, the shipping methods of the purchased products and the respective shipping and delivery costs, a reference to the conditions for the right of withdrawal; modalities and deadlines for the return of the purchased products.
  3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.
  4. The contract is concluded when the seller receives the form completed by the user after verifying the accuracy of the data contained therein.
  5. The user is obliged to pay the price from the moment the online order is forwarded. This is done by clicking the "Submit Order" button at the end of the ordering process.
  6. Only after receipt of the payment with the payment method chosen by the user will the seller process the order within a maximum of 48 hours (excluding public holidays and pre-holidays). Within this period, the Seller is entitled to cancel the order and immediately refund the amounts paid.

Art. 4 - Registered users

  1. By completing the registration procedure, the User undertakes to provide his/her personal data correctly and truthfully.
  2. In any event, such confirmation shall relieve desdou.com of any responsibility with respect to the data provided by the user. The user undertakes to inform desdou.com immediately of any change in the data provided.
  3. Should the user provide incorrect or incomplete data, or in the event of a dispute between the parties regarding payments made, desdou.com shall have the right not to authorise activation or to suspend the service until such deficiencies have been remedied.
  4. Upon the first request for activation of a profile by the user, desdou.com will assign the same username and password. The latter acknowledges that these identifiers constitute the validation for the User's access to the Services and that this is the only system suitable for identifying the User. The actions performed under these access data are the sole responsibility of the User and are binding on him/her.
  5. The user undertakes to keep his access data secret and to store them with due care and not to disclose them, even temporarily, to third parties. Otherwise, the user is responsible for errors, delays and/or consequential damages.

Art. 5 - Availability of the products

  1. The availability of the Products refers to the actual availability at the time of the User's order. However, this availability must be considered purely indicative until the order processing is actually confirmed. This is because, due to the simultaneous presence of several Users on the Website, the Products could be sold to other Customers before the order confirmation.
  2. Even after the order confirmation email has been sent, the goods may be partially or incompletely available. In such a case, the order will be automatically corrected within 7 days of its entry, removing the unavailable product and immediately notifying the user by email.
  3. Sollte der Benutzer die Stornierung der Bestellung eines nicht- personalisierten Produktes beantragen und den Vertrag gemäß den gesetzlichen Regelungen aufheben, wird desdou.com den gezahlten Betrag innerhalb von 7 Tagen ab dem Zeitpunkt, an dem desdou.com von der Vertragsauflösung seitens des Käufers Kenntnis erlangt hat, zurückerstatten.
  4. Zwischen der Bestellung oder der Produktion des gekauften Produkts und der Auslieferung vergehen 1 Woche bis 6 Monate.

Art. 6 - Products offered

  1. Desdou des Patzleiner Michael:
    Manufacturer of all kinds of leather goods.
  2. The offer can be found on the website at the link: desdou.com

ART. 7 - PAYMENT METHODS AND PRICES

  1. The price of the Products shall be the price indicated on the Website from time to time, unless there is an obvious error.
  2. In the event of an error, desdou.com will notify the Buyer as soon as possible and allow confirmation of the order in the correct quantity or cancellation. In any event, desdou.com shall have no obligation to supply what is sold at the lower price incorrectly stated.
  3. Die Website-Preise verstehen sich inklusive Mehrwertsteuer. Preise können sich jederzeit ändern. Die Änderungen wirken sich nicht auf Bestellungen aus, für die bereits eine Auftragsbestätigung gesendet wurde.
  4. Once the desired products have been selected, they are placed in the shopping basket. It is sufficient to follow the instructions for purchase, enter or verify the information requested at each step of the process. The details of the order can be modified before payment.
  5. Payment can be made by:
    Credit cards (Visa, Mastercard); Bank transfer; Cash payment at the time of collection from the physical shop.

ART. 8 - DELIVERY

  1. Desdou.com carries out shipments throughout the European Union.
  2. The delivery service provider of the orders depends on the delivery address. Before the order is placed or before it is shipped, the customer will be informed of which delivery service or delivery method will be used.
  3. Desdou.com will only deliver to the address provided at the time of purchase.
  4. Delivery is usually made within 5 to 15 working days from the date the order was paid for, for countries in the EU. If no delivery date is indicated, within the period estimated at the time the shipping method was selected and in any case within a maximum of thirty days from the date of confirmation.
  5. For products with personalisation, the delivery time is increased because the product is produced only after receipt of the order. The estimated production time is indicated on the respective product pages. If the order contains personalised products, the customer will be notified as soon as they have been completed. From then on, the product will be delivered within the time limit of thirty days. The total period is 6 months.Translated with www.DeepL.com/Translator (free version)
    If necessary, this period can be extended, provided that the customer is notified in advance.
  6. If delivery is not possible, the order will be returned to the shop. In this case, a note will indicate where the order is and how to arrange a new delivery.
  7. If you are unable to be present at the delivery location at the agreed time, please contact us again to arrange a new delivery date.
  8. If, for reasons beyond our control, delivery cannot be made within thirty days from the date the order is available for delivery, we will assume that you intend to cancel the contract.
  9. As a result of the termination, the amounts including shipping costs, excluding any additional costs resulting from the choice of a shipping method other than the usual one, will be refunded immediately and in any case within thirty days from the date of termination of the contract. Shipping resulting from the termination of the contract may incur additional costs, which shall be borne by the buyer.
  10. Shipping costs will be borne by the buyer and will be expressly highlighted at the time of ordering.

ART. 9 - TRANSFER OF RISK

  1. The risks associated with the Products shall be borne by the Buyer from the moment of delivery. Ownership of the Products shall be deemed to have been acquired upon receipt of full payment, including shipping costs, or at the time of delivery, if later.

ART. 10 - WARRANTY AND COMMERCIAL CONFORMITY

  1. The Seller shall be liable for any defects in the Products offered on the Website, including the non-conformity of the Articles with the Products ordered, in accordance with the provisions of Italian law.
  2. In the event of non-conformity, the Buyer, who concluded the contract as a consumer, has the right to obtain the restoration of conformity of the products free of charge by repair or replacement, or an appropriate price reduction, or the termination of the contract via and the consequent return of the costs.
  3. Für personalisierte Produkte gilt die Gewährleistung nur im Falle von gravierenden oder offensichtlichen Mängeln. Da es sich bei Leder und anderen angebotenen Materialien um ein Naturprodukt handelt, sind kleine Schönheitsfehler oder Ungleichheiten unvermeidbar und somit Teil unseres Produkts.
  4. All return shipping costs for defective products are the responsibility of the seller.

ART. 11 - RIGHT OF REVOCATION

  1. Consumers have a fourteen-day right of withdrawal for products that the seller has in stock.
  2. You have the right to cancel this contract within fourteen days without giving any reason.
  3. If it is a custom-made product or a product with personalisation, there is no right of withdrawal. Exceptions to this are major damage or serious defects which can be detected immediately after delivery.
  4. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
  5. To exercise your right of withdrawal, you must inform us (Desdou des Michael Patzleiner, Innerprags 67, 39030 Braies, Italy, contact@desdou.com, +393281163606) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).
    To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
  6. If you revoke from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
  7. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

ART. 12 - DATA PROCESSING

  1. By using the website, the user authorises the processing of his/her personal data. This information also applies within the meaning of Article 13 of EU Regulation No. 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
  2. The data is processed at the PhoenixNAP datacenter (Phoenix, Arizona, USA).
  3. The data is processed exclusively electronically via IT tools and media to ensure the security and confidentiality of the data. The stored information is protected from unauthorised access.
  4. We process the data provided by users in relation to orders, payments (which may include name, address, contact details), IP address and any other data provided.
  5. The purpose of the use of this data is the execution of the order and payments, the transmission of the data to third party providers of payment, shipping services and infotmative contact about the activities and services of the website, commercial offers of associated companies and commercial partners.
  6. The provision of data and the consent to the processing for the purposes stated in the contract or the fulfilment of the order and the related payment is necessary for the conclusion itself and for the execution of the contract, therefore the refusal to provide such data or The consent to the respective treatment will result in the user not being able to purchase the products and services offered.
  7. The provision of data and consent to its processing for commercial communication purposes is voluntary. However, refusal to provide such data or consent to the processing involved may result in the user not being able to obtain these additional services.
  8. The user has the right to have his data at any time. The cancellation, transformation into an anonymous form or blocking of data processed in violation of the law will be updated, corrected or integrated, including data whose retention is not necessary for the purposes for which the data were collected or subsequently processed, the certification that the operations have been brought to the attention of those to whom the data were communicated or disseminated, including their content, unless such compliance proves impossible or involves the manifest use of means disproportionate to the protected right.
  9. The user has the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning him/her, even if relevant to the purpose of the collection and processing of personal data concerning him/her for the purpose of sending advertising material Direct sale or for carrying out market research or commercial communication.
  10. The user may withdraw consent to the processing of his/her data previously provided to desdou.com at any time.
  11. All rights granted by EU Regulation 2016/679 may be exercised by the user by writing to the following email address: contact@desdou.com
  12. On the first visit, the user will be asked to choose their own language and will be given the option to save their preferred language. For this purpose, the user authorises the use of the so-called identification codes. Cookies, which are small files that can be sent from your Internet server and recorded on the user's hard disk.
  13. The hard disk collects information about the user's language setting and stores the pages of the website visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language and to adapt the content and presentation of the website to the user's browser type.

ART. 13 - PROTECTION CLAUSE

  1. Should any of the provisions of these General Conditions of Sale be invalid for any reason, this shall in no way affect the validity and observance of the remaining provisions of these General Conditions of Sale.

ART. 14 - CONTACTS

  1. Information can be sent by e-mail to the following address (contact@desdou.com), by telephone to the following number (+39 328116606) and by post to the following address: Innerprags 67, 39030 Braies(BZ), Italy.
    Innerprags 67, 39030 Braies(BZ), Italy.

ART. 15 - APPLICABLE LAW AND COMPETENT COURT

  1. These General Conditions of Sale shall be governed by and construed in accordance with Italian law, except for any other provisions of the country in which the Buyer has its habitual residence, which shall be construed in accordance with Italian law. The interpretation, execution and termination of the General Conditions of Sale shall therefore be governed exclusively by Italian law.
  2. Any disputes arising from them and/or resulting from them must be decided exclusively by the Italian court. In particular, if the Buyer has the status of a consumer, any disputes must be settled by the court of the domicile or residence of the same in accordance with applicable law.

These terms and conditions were established on 01/07/2022.

Shopping Cart